Privacy Policy

1. Your rights

GOC is responsible for protecting your rights by Singapore-relevant legislation and other relevant legislation if required. Accordingly, you are entitled to the following rights:

Obtain access to your personal data;

Require us to correct the incorrect, incomplete, or misleading information we hold about you;

Require us to permanently delete your personal data when you think the data was used for an irrelevant purpose that is not directly related to the original purpose of collection or was unlawfully processed;

Require us not to conduct marketing activities based on your information without your consent;

Require us to get your personal data in a reasonably structured format specified by you, including transferring your personal data to another responsible person.

Please send feedback to request GOC fulfill the commitments in this document or as required by law to the email address: private@GOC.com or via telephone or postal mail or via other methods at the contact information listed below.

2. Information collection and use purposes

2.1 We collect the following personal information from you (“Collected Information”):

Contact Information, such as name, email address, mailing address, and phone number.

Billing Information, such as credit card number and billing address.

Information about your business, such as company name, address, and business type.

Other information is needed for providing the service or required by government agencies.

The personal information mentioned above includes website users, service users and/or other third parties who may be recognized as being ultimately beneficial owners and members of the company or other associated entities (if any).

2.2 Use purposes

We use the Collected Information for purposes consistent with this privacy policy and the law, including but not limited to the following:

• Fulfill your order;
• Send you an order confirmation;
• Assess the needs of your business to determine suitable products;
• Send you requested a product or information;
• Respond to customer service requests;
• Send you communications;
• Conduct due diligence; and
• Respond to your questions and concerns.
• Use your data for the purposes of corporate services of GOC and agencies of GOC.
• Provide your data as requested by law and the competent authority.

2.3 How we collect your data

Collected Information is collected following the below methods:

Telephone, fax, email, skype, or other forms of communication; and

Application forms or other forms are required to be filled out during the services conducting process; and

Other publicly available sources or other third parties are mainly used to check and validate your background.

We also collect your data through the following Automatic Data Collection Technologies:

2.3.1 Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies to track user behavior and to save the information you put in our forms. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

2.3.2 Web Beacons/Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

2.3.3 Analytics / Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

The use of tracking technologies by our service providers, technology partners or other third-party assets (such as those involved in tracking the success of advertising) on the site is not covered by our privacy policy. These third parties may use cookies, clear gifs, images and scripts to help them better manage their content on our site. We do not have access to or control over these technologies. We do not tie the information gathered to our customers’ or users’ personally identifiable information.

2.3.4 Behavioral Targeting / Re-Targeting

We partner with a third-party ad network to either display advertising on our website or manage our advertising on other sites. Our ad network partner uses cookies and Web Beacons to collect non-personally identifiable information about your activities on this and other websites to provide you with targeted advertising based on your interests. If you wish to not have this information used for the purpose of serving your targeted ads, you may opt-out by clicking here.

Please note this does not opt you out of being served to advertise. You will continue to receive generic ads.

2.3.5 Social Media Widgets

Our website includes social media features, such as the Facebook and Twitter buttons and widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

3. Information Sharing

We may share your personal information with our subsidiaries in order to supply services attached to our business. The exchange/sharing of information between GOC and its subsidiaries in the same group, or between subsidiaries, or between director(s)/manager(s) as well as members of these companies will not be identified as sharing information with third parties. In these cases, if the information is transferred to a country or territory outside Singapore, we shall take the necessary measures to protect the security of your information, within our ability and efforts in accordance with the standards of the relevant legislation required.

In necessary circumstances, we will have to share/exchange your information with other relevant third parties for the purpose of supporting the performance of the service requested by you and/or required by the authorities/legislations. More specifically, these third parties may include the following depending on the circumstances:

Service Providers: We may share your data with service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.

Frames: Some of our pages utilize framing techniques to serve content from our service providers (such as a payment processor) while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to us.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

Other third parties: We may disclose your personal information to other third parties including but not limited to the competent authorities, business partners, etc. for the purposes of complying with the Laws or to support the performance of our services.

4. Data access and correction

You should make your data access or correction request by emailing our Customer Support at private@GOC.com or by contacting us by telephone or postal mail at the contact information listed below or on the Contact Us page. We will respond to your request within 30 working days. If you have a Corporate Service Officer assigned, please contact him/her in priority.

When handling a data access or correction request, GOC will check the identity of the requester to ensure that he/she is the person legally entitled to make the data access or correction request. Please cooperate/assist us in providing supporting documents in the event that we need more information or documentation to make this determination.

5. Direct Marketing

If you wish to subscribe to our newsletter on the main site or when you become a GOC’s customer, we will use your name and email address to send you non-transactional, promotional emails from time to time. Out of respect for your privacy, you may choose to stop receiving these emails by following the unsubscribe instructions included in these emails or you can contact us.

6. Security measures

The security of your personal information is important to us. When you enter sensitive information (such as credit card, bank account or proprietary business information) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at ….. (email address)

7. Data Retention

Personal data will be retained for the purposes of fulfilling services to clients or other purposes in accordance with the laws required to a Incorporation service provider/Trust Corporation Service provider.

If we receive a request to delete your personal information, we shall consider your request and do the appropriate action. In case, we are unable to do so, we will notify you with the suitable reasons.

Normally, we retain your data for five years after the termination of our contractual relationship, unless we are required to retain your personal data by anti-money laundering legislation or to comply with our legal obligations, resolve disputes, enforce our agreements or other laws to protect GOC’s legal interests.

8. Additional Terms

8.1 Collection of personal data from minors

Our Website is not intended for children under 18 years of age (“Minor”). We do not knowingly collect personal information from children under 18. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If you believe we might have any information from or about a child under 18, please contact us at private@GOC.com

8.2 Privacy policies of other third parties:

Our site includes links to other websites whose privacy practices may differ from those of GOC. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

8.3 Testimonials

We may display personal testimonials of satisfied customers on our site in addition to other endorsements. These testimonials are pulled from a third-party service provider, which may ask for your personal information, including your name and email address. Though we do not post personally identifiable information on our site, if you wish to update or delete your testimonial, please contact the data controller.

8.4 Changes to This Policy

We may update this privacy policy to reflect important changes to our information practices from time to time and publicize them on the site. We encourage you to periodically review this page for the latest information on our privacy practices.

9. AML (Anti-Money Laundering Regulation)
9.1. Purpose
The purpose of this Anti-Money Laundering (AML) policy is to provide guidelines and establish a clear framework for detecting and preventing money laundering and terrorist financing activities within our company. We are committed to complying with all applicable AML laws and regulations.

9.2. Scope
This policy applies to all employees, directors, and contractors involved in company formation and banking support services, as well as any third-party partners. All personnel must adhere to the AML requirements outlined in this policy and remain vigilant against potential money laundering risks.

9.3. Know Your Customer (KYC) Requirements
New clients using our services must provide the below documents:
- Client Identification: Obtain and verify key identification information and documents.
- Client Verification: Cross-check customer information against external databases to verify the authenticity of the information provided.
- Risk-Based Approach: Classify clients into risk categories (low, medium, high) based on factors such as geographic location, business activities, and client profile.

Enhanced Due Diligence is required for high-risk clients. 
- Increased Monitoring: Ongoing transaction monitoring must be applied to detect unusual patterns or activities.
- Source of Funds: Request additional information to verify the legitimate source of the client’s funds.

9.4. Transaction Monitoring

Our designated AML Compliance Officer will oversee day-to-day operations of the AML program, ensure compliance with AML regulations, monitor transactions, and report suspicious activities.
Any transaction and business operation exceeding set thresholds (based on local regulations) should be flagged for review and reported accordance with national and international AML reporting obligations.

9.5. Record-Keeping and Data Retention
All KYC and transaction data must be securely stored for a minimum of 5 years after the end of the business relationship. All data must be protected in accordance with data privacy laws to ensure client confidentiality.

9.6. Internal Controls and Audits
- Internal Audits: The company will conduct regular internal audits to assess the effectiveness of AML policies and procedures. Any deficiencies will be documented and corrective actions will be implemented.
- Independent Reviews: An independent third party will review the company’s AML policies and controls at least once every two years to ensure regulatory compliance.

9.7. Disciplinary Action
- Employees found in breach of this policy, whether by failing to carry out their AML responsibilities or by engaging in suspicious activities, may face disciplinary actions, including termination and legal proceedings.
- The company will cooperate fully with any regulatory or law enforcement agency in the investigation of potential money laundering or financial crimes.