Cancellation and Refund Policy

TERM OF OUR SERVICES

If you make any purchase from our website, you are contracting with “Actual Company Name Ltd” on these Terms of Sale. Where applicable, Company names are referred to as ("Global Offshore Company", “G.O.C,” “We,” “Us,” “Our”).

1. Billing

By providing GOC with a payment method, you:

(i)       represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate;

(ii)      authorize GOC to charge you for any services or available content purchased using your payment method; and

(iii)     authorize GOC to charge you for any paid services that you choose to sign up for or use. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed in connection with your transactions.

We may bill you:

(a)      in advance;

(b)      at the time of purchase;

(c)      shortly after purchase; or

(d)      on a recurring basis for subscriptions.

Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring subscriptions and/or any newly updated chosen services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed. 

2. Recurring Payments

When you purchase our services on a subscription basis, you acknowledge and agree that you are authorizing recurring payment, and payments shall be made to GOC by the method you have chosen at the recurring intervals chosen by you, until the subscription is terminated by you or by GOC. By authorizing recurring payments, you are authorizing GOC to process such payments as either electronic debits or fund transfers or as charges to one or more of the companies that you are identified as a primary director with GOC (in the case of credit card or similar payments).

Subscription fees are generally billed or charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, GOC reserves the right to stop its services immediately.

GOC may refuse or reject any order at any time, refunding you any monies you have paid for the order for legitimate reasons which include, but are not limited to, if you have not met the conditions specified at the time of the order, if your payment cannot be processed, if the ordered services, digital content or services are not available, or in the event of an obvious pricing error or other errors.

In the event of such pricing or other errors, we reserve the right to either

(a)      cancel your order or purchase or

(b)      contact you with alternative options.

In the event of cancellation, your access to any associated services will be disabled.

3. Pricing

The services and/or promotions offered may be different from time to time. GOC does not guarantee that a price, services or promotion offered online will always be available or honored. However, be rest assured that once we have any amendment on pricing, we will inform each customer before at least 2 weeks and update the company website accordingly for your further preparation. 

4. Confirmation of Billing

In case there is no payment processed via an online platform, we will seek your confirmation & authorization of payment for any services you choose to use via email communication.

Upon receiving your confirmation & approval either through email or/and agreement terms online, we may proceed to bill you in accordance with GOC’s billing terms & policies. See Section for Billing above.

5. Refund Policy

 a. Incorporation

- The Client will receive a full refund of the incorporation fee minus the payment gateway/bank charges if the below conditions are met:

(1) The order is not claimed and processed by any relevant parties yet

(2) In the event that you make a purchase of a company formation package but change your mind prior to starting the process, we will refund the full net amount paid to us, as long as you provide us with a written/email refund request. 

(3) If a Force Majeure event occurs, we will notify you as soon as practicable. If this event continues for more than 14 calendar days, either party shall have the right to cancel the agreement. Regarding services that have been paid for in advance but have not been rendered, you will be entitled to a full refund (net amount) from the date of cancellation. 

- The Client will receive a partial refund* of the incorporation fee if the below conditions are met 

(1) In the event that you make payment for incorporation services but change your mind at the time G.O.C has already started to proceed with your orders but has not submitted the company application to the government registry yet. 

(2) We have fulfilled our responsibilities once you make a purchase of incorporation service, but the application is directly rejected by the relevant authorities. 

* The partial refund includes total cost minus 30% admin fee and the bank charge/payment gateway fee.  The admin fee consists of the below services:

♦  Consulting fee

♦  Review KYC documents

♦  Preparation of the application

- The Client will not receive the refund if the below condition is met:

• • • • • Refunds cannot be given for the company formation package or any parts of the company formation package, once the company application has been submitted to the relevant authorities/Registry

b. Annual renewal selection

Notice will always be given in advance of expiry date of renewal at least 15-30 days, and you will have the right to cancel the service if the renewal application has not been submitted to the Registry. 

c. Bank account opening

G.O.C reserves the right to not guarantee 100% success rate on your business account opening because the final decision is at the bank’s discretion. All we can do is consulting, offering the banking options that suit most for your business and guiding you to prepare the documents carefully to raise a higher success rate. Therefore, our banking support fee is non-refundable. 

d. Other services

(1) G.O.C will issue a refund if we can not deliver services to you. In case such services have already been delivered and informed to you via email, the refund request will not be applicable any longer.

(2) G.O.C reserves the right to cancel any services with immediate effect should we believe there is a palpable risk to our business.